"Scheduled Downtime" shall mean certain period when the Service may be inaccessible or inoperable to permit Protech to perform maintenance support services. Protech shall use reasonable commercial efforts to minimize any disruption, inaccessibility and/or inoperability of the Services in connection with the Scheduled Downtime or other disruption of Service. Scheduled Downtime will be informed about 24 hours before the event.

"Total time in a quarter" shall mean total number of minutes available during rolling calendar quarter.

"Unexpected Downtime" shall mean any minutes when the Service is unreachable by Client. Protech uses external monitoring services to monitor Service Availability. If the Service fails to respond positively to the external monitoring service in over fifty percent (50%) of the tests, the Service is considered unavailable.

"Service Disruption" shall mean the downtime arising from causes beyond the reasonable direct control of Protech, such as the interruption or failure of telecommunications or digital transmission links, hostile network attacks or a Force Majeure event as described in the Agreement.

Protech will do its best to provide the Service without disruption however we will be dependent upon our ISP, Bandwidth, server status and many such parameters.